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Our technical writers specialise in developing user assistance for
computer systems in the form of user guides and training material.
User assistance that accurately reflects the way your computer system functions can add considerable value to your application, and
can significantly reduce the need for helpdesk and hands-on support.
Training material that matches the level of communication with the needs, knowledge and skills of your intended trainees is essential for effective training programs.
Technical Writing
Technical writing involves analysing, organising and structuring the required content, and providing navigational and search systems to
help users retrieve the information that they need.
Content development involves researching and acquiring information from new and existing sources,
and checking that it is logical and correct.
Presenting the content involves creating customised style sheets, formats and
templates,
language and readability editing, creating integrated graphics and illustrations
suitable for electronic, paper or other formats.
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